Coronavirus

COVID-19

 

Customer information

Thursday 19 March

We are sad to have closed Leisure at Cheltenham due to the current health crisis but the team are working hard behind the scenes to answer all the customer enquiries we have received over the past few days.

PAY MONTHLY & ANNUAL MEMBERS
If you are a member with us, (this includes fitness, swimming courses, gymnastics and trampolining), one of the team will be in contact with you to discuss your membership by the 31 March.

We ask you to bear with us for the moment and do not contact us, instead, please wait for us to call or email you. Please be reassured that no payments will be taken in the meantime.

As a reminder, we suggest the following options which you can discuss with us when we contact you:

1. Members can freeze their April direct debit, or;
2. Donate their membership fee to the Trust.

PHONE HOURS
The customer services team will be available to take phone calls, Monday to Friday 10am to 4pm. We ask that you call us only if your enquiry is urgent.

We understand the closure brings disruption to your fitness routine but we appreciate your continued support and contribution during this difficult time.

As part of The Cheltenham Trust mission to enrich lives within the community, we will continue to inspire you to stay active – watch this space.

Please keep checking our website and social media channels for updates, we will inform you immediately of any further developments.

From the Leisure at Cheltenham team.


Leisure at Customer Announcement
Tuesday 17 March

In response to yesterday’s guidance from the Government and to ensure the health and safety of all our customers, visitors, staff and volunteers, The Cheltenham Trust has made the decision to close its venues until further notice.

Cheltenham Town Hall, Pittville Pump Room, The Wilson Art Gallery and Museum will be closed from Tuesday 17 March.

Leisure at Cheltenham and the Prince of Wales Stadium will close from Wednesday 18 March.

As a charity, the income generated by the Trust enables the provision of community, leisure, social and cultural events and activities for Cheltenham residents. We would, therefore, suggest to members on pay monthly fitness, swimming courses, gymnastics and trampolining memberships, the following options:

1. Members can freeze their April direct debit, or;
2. Donate their membership fee to the Trust.

We look forward to resuming normal service as soon as we can, and we will provide regular updates and information on future shows and events and virtual activities that we will promote. We look forward to welcoming you back to our venues.

Les Mills virtual classes

We understand these are worrying times so to ensure you remain safe and active, we have partnerd up with Les Mills to offer you free home workout.

You can access the classes here.

Please note, the videos available are published by Les Mills. Leisure at Cheltenham does not have control or permission over what is available via the link.