Coronavirus

COVID-19

 

Message for Leisure at Cheltenham customers who pay annually

Dear customer,

As a valued member of Leisure at Cheltenham, we hope you are well and staying safe. We would like to thank you for your continued support since Leisure at Cheltenham closed on 17 March due to the Coronavirus crisis.

We would also like to thank you for your patience. We would now like to update you about your membership and offer you two options as you have paid in advance for your year membership.

  • Choose to donate your April and May payments to The Cheltenham Trust
  • Extend your membership by two months from the date of the re-opening of Leisure at Cheltenham.

As a not for profit charity, we are fully dependant on generating income from leisure memberships, ticket sales, hires, bookings, our cafes and catering, and exhibition visitors. Since our venues closed we are unable to generate income so protecting our limited cash flow is imperative. We wish to be in a position to welcome you back to our venues as soon as we can and your generous support will enable us to do that.

If you haven’t already taken part in our online offer, we’ve launched #stayfitcheltenham offering a range of online workouts, activities, hints and tips to help keep you active, fit and healthy. You can find #stayfitcheltenham at https://tinyurl.com/tct-youtube and www.leisureatcheltenham.com/app/

Please also follow our social media and visit our website to keep up to date with our latest information www.leisureatcheltenham.com

If you have any questions with regard to your membership, email us at membership@cheltenhamtrust.org.uk.

Could we take this opportunity to again say thank you for your valued support and we very much look forward to seeing you all when we can reopen and welcome you back.

The team at Leisure at Cheltenham and The Cheltenham Trust.

 

Customer information

Could we advise any customers trying to contact Leisure at Cheltenham that our phone lines are currently not manned as the venue is closed. If you would like to contact us please email CustomerServices@cheltenhamtrust.org.uk . We are receiving a high number of emails so please bear with us and we will be in touch as soon as possible. Thank you.

 

Thursday 19 March

We are sad to have closed Leisure at Cheltenham due to the current health crisis but the team are working hard behind the scenes to answer all the customer enquiries we have received over the past few days.

PAY MONTHLY & ANNUAL MEMBERS
If you are a member with us, (this includes fitness, swimming courses, gymnastics and trampolining), one of the team will be in contact with you to discuss your membership by the 31 March.

We ask you to bear with us for the moment and do not contact us, instead, please wait for us to call or email you. Please be reassured that no payments will be taken in the meantime.

As a reminder, we suggest the following options which you can discuss with us when we contact you:

1. Members can freeze their April direct debit, or;
2. Donate their membership fee to the Trust.

PHONE HOURS
The customer services team will be available to take phone calls, Monday to Friday 10am to 4pm. We ask that you call us only if your enquiry is urgent.

We understand the closure brings disruption to your fitness routine but we appreciate your continued support and contribution during this difficult time.

As part of The Cheltenham Trust mission to enrich lives within the community, we will continue to inspire you to stay active – watch this space.

Please keep checking our website and social media channels for updates, we will inform you immediately of any further developments.

From the Leisure at Cheltenham team.


Leisure at Customer Announcement
Tuesday 17 March

In response to yesterday’s guidance from the Government and to ensure the health and safety of all our customers, visitors, staff and volunteers, The Cheltenham Trust has made the decision to close its venues until further notice.

Cheltenham Town Hall, Pittville Pump Room, The Wilson Art Gallery and Museum will be closed from Tuesday 17 March.

Leisure at Cheltenham and the Prince of Wales Stadium will close from Wednesday 18 March.

As a charity, the income generated by the Trust enables the provision of community, leisure, social and cultural events and activities for Cheltenham residents. We would, therefore, suggest to members on pay monthly fitness, swimming courses, gymnastics and trampolining memberships, the following options:

1. Members can freeze their April direct debit, or;
2. Donate their membership fee to the Trust.

We look forward to resuming normal service as soon as we can, and we will provide regular updates and information on future shows and events and virtual activities that we will promote. We look forward to welcoming you back to our venues.

Les Mills virtual classes

We understand these are worrying times so to ensure you remain safe and active, we have partnerd up with Les Mills to offer you free home workout.

You can access the classes here.

Please note, the videos available are published by Les Mills. Leisure at Cheltenham does not have control or permission over what is available via the link.