Reopening Info

Safety - Track and Trace

Latest information for customers

Customers are advised that they must wear a mask while in the communal areas of Leisure at Cheltenham. This includes in the corridors on your way to your exercise activity, and applies to children over the age of 12. If you arrive at the centre and do not have a mask they are available to buy at the customer contact desk.

You are also asked to download the NHS track and trace app as you are required, by law, to provide your contact details by scanning the NHS QR code displayed in the reception area. If you do not have a smart phone, our customer contact team will manually record your details which we will keep on file for 21 days.

Please be aware that we are not able to serve you and you will not be able to enter Leisure at Cheltenham unless you have recorded your details.

Calendar Phased reopening information

Monday 14 September

Reminding customers that as of today, masks must be worn in our communal areas. We look forward to welcoming you safely, in line with the Government Guidelines.

Phase 4 reopening – Saturday 12 September

Family swimming sessions resume on Saturday 12 September and are now available to book by emailing customerservices@cheltenhamtrust.org.uk or calling 01242 528764 during centre opening hours.

One hour sessions are available daily (except Sunday when the centre is currently closed) and session times can be found on the timetable here. Prices are £4.50 for adults (non-members) and £3 for all children under the age of 16.

The family swim sessions will be dedicated sessions in the main pool or the teaching pool and the Splash Pad. Capacity is limited to 30 per session in line with government Covid19 restrictions. Booking is essential, please do not come to the centre if you do not have a booked session. Changing cubicles are available for stage three and below swimmer (and accompanying adult) to change at the end of your swimming session or swimming lesson. Changing facilities are not available before sessions or lessons so please arrive at the centre dressed ready for your session. Please note showers, hairdryers, mirrors and lockers are not currently available.

Compulsory face masks

Parents and guardians accompanying children to swimming lessons, and anyone visiting the centre but not taking part in a booked session, must wear a face mask at all times while in the building at (except those who are exempt for health reasons in accordance with government guidance.) You will be asked to wait in designated areas and to remain within the marked areas and to maintain two metre social distancing at all times. Thank you for your cooperation.

Phase 3 reopening – Saturday 5 September

We are pleased to update you on the latest re-opening of swimming facilities at Leisure at Cheltenham. Following the re-opening of the main pool to members on Monday 17 August, we are now able to confirm that swimming lessons will recommence from Saturday 5 September, and we look forward to welcoming you back.

Phase 2 reopening – Monday 17 August

Following the successful reopening of Leisure at Cheltenham gym and classes, we are now delighted to announce our next phase when the swimming pool, squash courts and Prince of Wales Stadium will reopen to members aged 16 and over from Monday 17 August.

We are also pleased to offer gym sessions at an earlier time of 7:15am from Monday 17 August.

The following information will help you if this is your first visit to Leisure at Cheltenham. Please be advised you will be asked to queue so please do not arrive more than 15 minutes before your booked session. Please do not come to the centre if you have not booked a session as only those who have booked will be admitted. We have removed the fingerprint access readers so on your first visit you will collect a card which you will need to bring with you on each subsequent visit.

A one-way system is in place and distance markers so please help us to keep you safe by remaining 2m apart from others while you are in the centre. You will leave the centre by a designated exit which will be clearly marked. Equipment will be cleaned before and after each session. The centre will be closed on Sundays for deep cleaning.

Please note, opening times and classes are subject to change depending on government guidelines and you are advised to refer to our website, app and social media for regular updates.

We look forward to welcoming you back to our extended facilities.

Phase 1 reopening – Monday 27 July

We are delighted to announce that Leisure at Cheltenham will partially reopen to members, aged 16 and over, from Monday 27 July at 8am.

The centre will reopen indoor gym facilities and a timetable of fitness classes, in line with the latest government guidance and social distancing measures.

Please be advised that the pool will not reopen in this first phase.

For the group exercise timetable please click here for the schedule.

We’re looking forward to welcoming you back. You can find all the information you will need for your return in the following FAQs.

Members are asked to ensure we have your correct email address and telephone number as we will be contacting all members by email. If we are unable to do so you will be contacted by phone, letters will not be sent.

Swim info FAQ's

When are you opening?

The centre will reopen on Monday, 27 July at 8am.

 

What time is the centre open?

The centre opens 8am to 8pm Monday to Friday, 8am to 2pm on Saturday and is closed on Sundays for deep cleaning. These times are subject to change so please check our website and social media for updates.

 

I am a member but nervous about returning to the centre, can you reassure me that Leisure at Cheltenham is adhering to the Government guidance?

We have received some positive feedback from members who have recently visited the centre since reopening. You can read testimonials here.

 

What facilities are you running?

We are running the indoor gym and a timetable of fitness classes. The gym has been extended into part of the sports hall with almost a full range of equipment and stations. There are both fitness classes led by an instructor and virtual exercise classes. Lane swimming sessions is also available. Family swimming is back from 12 September.

 

Will the changing cubicles be open?

Changing cubicles are available for stage three and below swimmer (and accompanying adult) to change at the end of your swimming session or swimming lesson. Changing facilities are not available before sessions or lessons so please arrive at the centre dressed ready for your session.

 

Can we use the splash pad?

The splash pad can be used with the teaching pool by those who have booked a session in the teaching pool.

 

What is the maximum capacity of each session?

The maximum capacity per session is 30.

 

I’m coming with my family but not swimming, can I watch poolside?

No, the government Covid19 guidance does not allow spectating so you will not be able to sit poolside during lessons. Designated waiting areas are provided, you will be required to wear a face mask at all times while you are in the building. If you do not have a mask you can buy them at the reception desk when you arrive.

 

Will anyone else be using the pool at the same time?

No, the family sessions are dedicated sessions and the pool/s will be empty. Please be aware there will be no floats and no lanes.

 

I’m a member, why am I now having to pay for my child?

Due to reduced capacities required by the government’s Covid19 restrictions we are unable to offer free swimming for under 16 year olds.

 

Can I put my belongings in a locker while my child swims?

Lockers are not currently available so we are advising customers not to bring valuables with them and to bring only essentials for your session/class.

 

Will there be restrictions on numbers in the centre?

Yes. We will be limiting the number of people in the centre at the same time, so members can keep a safe distance from one another.

You will be able to book up to seven days in advance if you are a member and five days in advance if you are a non-member for the gym, classes and swim. Please be advised that only members who have booked for a session will be able to enter the building, do not arrive unless you have a booked session.

If you have a query, you can email us at membership@cheltenhamtrust.org.uk or call 01242 528764. Please note we will be taking telephone calls from July 20, Monday to Friday between 8am and 8pm.

 

Will there be restrictions on numbers in the gym?

We will be limiting the number of people in the gym at the same time, so members can keep a distance from each other in line with government guidance.

 

How long can I stay?

Session time vary depending on the type of activity you will be doing, although the maximum time for each member is one hour. At the end of the session you will be asked to leave the building via the designated exit.

 

How do I book?

Download our LeisureatCheltenham app

Visit our website www.leisureatcheltenham.com

Call 01242 528764 (please note the phone lines will be operated on a restricted service)

You will be able to book from 20 July.

 

Do I need to download the Leisure at app? Do I have to pay?

We recommend that members download our Leisure at Cheltenham App which is free to use. We currently support any devices that run Android 4.4 and higher, or iOS 9 or higher. The app is a useful tool which will allow you to book your session and receive the latest information. Please use the app or go online to book your sessions rather than phoning to do so wherever possible.

For more information on the app please visit – https://leisureatcheltenham.com/app/

 

How do I get in to the centre? Will I have to queue?

You will be able to access the centre via a queuing system and turnstile on the entrance. On your first visit you will need to collect your new membership card in order to access the gym or classes, as we have now replaced the fingerprint scanners with a barcoded system.

Please do not turn up more than 15 minutes before your session to allow everyone at the previous session to leave and for us to prepare the centre for the next session.

 

How will I get around the centre once inside?

We will have a clearly marked one-way system around the centre to ensure social distancing. There will also be one way in and one exit from the gym areas.

 

Will the changing rooms be open?

No, changing rooms, showers and lockers will not be available. You will need to arrive dressed ready for your session and leave the same way.

 

Will there be toilets available?

We have made two toilets available in the centre for your use.

 

What do I need to bring and what am I not allowed to bring with me?

We advise you bring a filled water bottle as there are no water fountains in use at this time. Vending machines will be available in reception, be advised you will need to use these on your way into the building as a one-way system is in operation.

Please do not bring a towel with you, these are not allowed at this time.

 

Can I bring a bag with me?

We ask customers not to bring bags or rucksacks with them as the lockers are currently not in use.

 

How will I know I’m safe?

All government safety guidance is being followed to ensure that our members and staff are safe within the facility. This includes limited the number of people in the gym and classes at any one time, reduced equipment available to help ensure social distancing, and providing additional cleaning and hygiene equipment for our members to use.

Please sanitise your hands when arriving at the centre and throughout your visit and avoid touching your face. Please do not visit the centre if you are feeling unwell or have any symptoms of Covid19.

Please clean equipment after you have used it using the cleaning materials provided. Staff will be on hand to help if you have any queries or concerns.

 

Further health and safety measures:

  • Additional sanitising units throughout the centre.
  • No towels will be allowed to be brought in; we will provide paper towels and wipes.
  • Bring your own water bottles as the water fountains will be out of action.
  • Self-cleaning stations will be available for you to clean your kit before and after your session.
  • Do not arrive more than 15 minutes before your session begins.

 

How often do you clean the gym equipment?

On top of our normal cleaning regime we will also be increasing the regularity in which the facility and equipment are cleaned as per the UK Active guidelines. Additional cleaning will now be carried out during sessions to ensure that our hygiene standards are kept to an exceptional level.

Members will be provided will self-cleaning stations so they can clean the kit before and after use.

A full deep clean will be conducted on a weekly basis.

 

Do I need to wear a mask inside the centre?

The current government guidance does not stipulate that masks must be worn inside leisure centres. However, if you wish to wear a mask you are free to do so.

 

Will there be staff in the gym?

Yes, to help keep members safe we will always have team members on hand in the centre to ensure the gym is clean and to support any members as required.

 

Why don’t you offer a specific time for vulnerable people to access the gym?

High risk people should follow government guidelines and advice on visiting the gym. Whilst operating under restricted occupancy, we are unable to offer a specific time for vulnerable people.

 

Will you be running classes?

Yes, we will be running a range of classes but we will be making some changes to keep members safe. These include spin, yoga, Pilates, Pilates 50+, HIIT, body conditioning and active circuits. The latest timetable is available on our website, please follow our social media to keep up to date with any changes and our latest news.

We will also be running virtual classes to provide regular exercise for as many of our members as possible.

 

Will there be restrictions on numbers in the classes?

We will be limiting the number of people in our classes, so members can keep a distance from each other in line with government guidance.

Each class may have a different capacity and limits may change as we make any changes.

 

How often do you clean the class equipment?

The equipment will be cleaned as a minimum after every session. It is advisable that all members bring your own mat for yoga and Pilates as these will not be provided.

A full deep clean is conducted on a weekly basis and members are provided with self-cleaning stations so they can clean kit before and after use.

 

I can’t get a space on a class.

We will be reducing the class timetable and spaces so we can keep everyone safe, we therefore recommend that you book as early as possible. Sessions will be available to book up to seven days in advance. You can book more than one class for the following week.

We hope to start to increase availability when it is safe to do so. Class capacities will vary by size of studio and spaces operate on a first come first served basis.

 

Can I attend virtual classes?

Yes, we will a limited number of virtual classes and spaces so we can keep everyone safe, we therefore recommend that you book as early as possible as these classes will be limited in line with government guidance.

 

When will my membership payment start again?

Your monthly payments will start on your next direct debit date on 5 August. This will be the same date as all previous payments.

 

How much will my membership be?

Members will be contacted individually by email, or telephone if we do not have your email address, with the details of your specific membership, depending on how you pay.

 

My membership has lapsed, can I rejoin?

Yes, we will be delighted to welcome you back as a member of Leisure at Cheltenham. Please email us in the first instance and we will be happy to help you.

 

I have a concession membership, can I return on 27 July?

We are not currently re-opening to those with concession memberships. However, you can convert your concession membership to an interim full membership and take advantage of the reopening reduced monthly fee of £25. This will enable you to book seven days in advance and to book as many sessions as you wish.

If you would like to do so please email us at membership@cheltenhamtrust.org.uk or call 01242 528764.

 

My children, who are under 16, are members, can they book a session? Can they accompany me when I come for my session?

In this first phase of reopening we are only open to members aged 16 and over. We will keep you updated on when we will be welcoming our younger members back. Unfortunately you will not be able to bring your children with you for your session at this stage

 

 

Gym Gym

Gym updates

As of Monday 24th August, we will be opening the gym from 7am to 9pm.

There will no longer be a break between sessions, however, member are still required to book on to their hourly session before arriving. Should they wish to stay longer than the session booked they will be required to enrol on to the next session to ensure we are still within our capacity.

With regards to cleaning, the fitness team will carry out their normal cleaning regime to ensure kits and floor are free from dirt and disinfected. On top of our normal cleaning regime we will also be increasing the regularity in which the facility and equipment are cleaned as per the UK Active guidelines. Additional cleaning will now be carried out during sessions and we will continue to ask for members to wipe down their equipment before and after use to ensure that our hygiene standards are kept to an exceptional level.

From Monday 17th August, we are pleased to offer gym sessions at an earlier time of 7:15am.

We are delighted to announce that Leisure at Cheltenham will partially reopen to members, aged 16 and over, from Monday 27 July.

The centre will reopen indoor gym facilities and a timetable of fitness classes, in line with the latest government guidance and social distancing measures.

Gym and exercise classes must be booked in advanced.
Members can book via the app, bookings page on our website or by calling our customers services team on 01242 528 764.

For the group exercise timetable please click here for the schedule.

Before you visit the gym, please note:

The gym has been extended into part of the sports hall with almost a full range of equipment and stations. There are both fitness classes led by an instructor and virtual exercise classes.

Changing rooms, showers and lockers will not be available. You will need to arrive dressed ready for your session and leave the same way.

We advise you bring a filled water bottle as there are no water fountains in use at this time. Vending machines will be available in reception, be advised you will need to use these on your way into the building as a one-way system is in operation.

Please do not bring a towel with you, these are not allowed at this time.

You can find more information via the FAQ’s section.

Swimming Swim

Family swimming returns

Family swimming sessions resume on Saturday 12 September and are now available to book by emailing customerservices@cheltenhamtrust.org.uk or calling 01242 528764 during centre opening hours.

One hour sessions are available daily (except Sunday when the centre is currently closed) and session times can be found on the timetable here. Prices are £4.50 for adults (non-members) and £3 for all children under the age of 16.

The family swim sessions will be dedicated sessions in the main pool or the teaching pool and the Splash Pad. Capacity is limited to 30 per session in line with government Covid19 restrictions. Booking is essential, please do not come to the centre if you do not have a booked session. Please turn up no earlier than 5 to 10 minutes before your session. This is to limit customer gathering time within the centre. Please come dressed to swim as changing rooms will only be available for changing at the end of your session. Please note showers, hairdryers, mirrors and lockers are not currently available. Changing cubicles are available for stage three and below swimmer (and accompanying adult) to change at the end of your swimming session or swimming lesson.

Compulsory face masks

Parents and guardians accompanying children to swimming lessons, and anyone visiting the centre but not taking part in a booked session, must wear a face mask at all times while in the building at (except those who are exempt for health reasons in accordance with government guidance.) You will be asked to wait in designated areas and to remain within the marked areas and to maintain two metre social distancing at all times. Thank you for your cooperation.

Following the successful reopening of Leisure at Cheltenham gym and classes, we are now delighted to announce our next phase when the main swimming pool will reopen to members aged 16 and over from Monday 17 August.

Aqua classes will resume on Tuesday, 18 August.

Swimming sessions and aqua classes must be booked in advanced.
Members can book via the app, bookings page on our website or by calling our customers services team on 01242 528 764.

Swimming Pool
– Lane swimming sessions will last for an hour.
– Please turn up no earlier than 5 to 10 minutes before your session. This is to limit customer gathering time within the centre.
– The main pool will have three double-width lanes with a maximum of 10 swimmers per lane, so a maximum of 30 at each one hour session.
– Changing cubicles will be available for swimmers, but showers will not be in use.
– Lockers will not be available; instead there will be large plastic containers on poolside to put belongings in while you swim. These will be cleaned after every session.
– There will be new access and exit routes, which will be clearly marked.
– Lifeguards will take a register when you first arrive.

Lane swimming session times
Monday to Friday: 7am-4pm and 6-8.30pm
Saturday: 10:45am to 2pm
Sunday: closed

Pay as you go customers may book lane swimming lessons.

You can find more information via the FAQ’s section.

Prince of Wales Stadium Prince of Wales running track

Following the successful reopening of Leisure at Cheltenham gym and classes, we are now delighted to announce our next phase when the Prince of Wales running track will reopen to members aged 16 and over from Monday 17 August.

Sessions must be booked in advanced.
Members can book via the app, bookings page on our website or by calling our customers services team on 01242 528 764.

– Members must collect a wristband from the customer service desk within the main centre.
– Members must provide their own water as water fountains will not be available.

Running track session times
Monday to Friday: 7-9am, noon-2pm, 4-6pm
Saturday: 8-10am
Sunday: closed

You can find more information via the FAQ’s section.

Squash Squash courts

Family Swim Swimming lessons

Swimming lessons will recommence from Saturday 5 September, and we look forward to welcoming you back.

To ensure we are fully compliant with Swim England and government guidelines, there will be some significant changes to our programme. You can find FAQs and guidance for parents/guardians by clicking the links below.

Learn to Swim FAQs
Guidance for parents/guardians

You will receive a trigger email allocating a space for your child. We will endeavour to place your child in the closest swimming slot that matches your previous lessons.  Please note lesson times may have changed.

The first direct debit payment of £22 will be taken on Monday 7 September. If you no longer wish to continue swimming lessons and wish to cancel, please contact us by 1 September by emailing learntoswim@cheltenhamtrust.org.uk

When you have received your email with details of the class you have been booked on, if you cannot attend the allocated lesson time please email us if you would us to look at alternative options for you.

Before you visit, please be aware a one-way system is in operation throughout the centre and equipment is cleaned after each session. The centre is closed every Sunday for deep cleaning.

Please turn up no earlier than 5 to 10 minutes before your class. This is to limit customer gathering time within the centre.

If you have any questions, do not hesitate to contact us by email learntoswim@cheltenhamtrust.org.uk or by phone 01242 528 764.

Training Provider Pay As You Go information

We’re pleased to tell you that we’ll be reopening to pay as you customers from Monday 24 August at 8am.

As part of our phased re-opening, pay as you customers will be able to book to swim, use the gym, take an exercise class or use the running track at the Prince of Wales stadium.

Pay as you go users include concession card holders, those with swim memberships and swim book holders.

You will need to book sessions, please do not come to the centre unless you have a booking. You can book online or via our app if you have a leisure access membership. If you don’t and would like to sign up you can do so by completing the form below.

We look forward to welcoming you back.

Pay as you go FAQs:

When can I start using the facilities as pay as you go customer?
You can start using the facilities from Monday 24 August at 8am.

What facilities can I use?
Pay as you go customers can use the gym, swim, group exercise classes and Prince of Wales running track.

How do I book?
You can book and pay for sessions online via our website or app. Please note, you must be signed up as a Leisure Access member in order to use our online booking system.

I’m not sign up to the Leisure Access membership, how do I sign up?
You can complete the form below and our customer services team will contact you shortly to confirm your membership has been set up.

How much does it cost to use the facilities?
Prices vary depending on the facility you wish to use. When you book your session online, you will be able to see the prices for each facility.

Is there a limit on the number of times I can visit as a pay as you go customer?
No, you can book as many sessions as you wish depending on availability.

I’m a pay as you go customer but I’m under 16, can I use the centre now?
Unfortunately not at this time, our facilities are open to 16 years and over only.

For further general FAQs, please see the ‘FAQs’ tab.

 

Leisure Access membership sign up

  • Date Format: MM slash DD slash YYYY

 

Track Kickstarter Members

Following the successful reopening of Leisure at Cheltenham’s core facilities, we are pleased to update that we are reopening to Kickstarter (11-15 years) and Kickstarter+ (16-17 years) members from Monday 31 August.

Sessions must be booked, please do not come to the centre unless you have a booking. You can book online at or via our app.

If you have not registered to book online, you will need your membership number to do so. If you are unsure of your membership number, please contact the customer services team who will be able to assist you – membership@cheltenhamtrust.org.uk.

Like before, there are supervised sessions times and specified exercise classes for Kickstarter (11-15 years) members. 

Exercise classes
Specified classed can be found on the timetable. Those marked with asterisk or highlighted are for Kickstarter (11-15) members.

Gym Session Times
Term Time:
Monday to Friday, 3.30pm to 4.30pm
Monday to Thursday, 4.30pm to 5.30pm
Saturday, 1pm to 2pm
Or anytime with parent or guardian supervision.

School Holidays:
Monday to Friday, 3.30pm to 4.30pm and 4.30 to 5.30pm
Or anytime with parent or guardian supervision until 6pm (weekdays only).

A one-way system is in operation throughout the centre and equipment is cleaned before and after each session. The centre is closed on Sundays for deep cleaning.

We look forward to welcoming you back.