Important Leisure Booking System Update

We’ll be carrying out essential updates to our leisure booking system from 2pm on Tuesday 16 June, which may affect your visit to Leisure at Cheltenham.

From 2pm on Tuesday 16 June, all online booking will be temporarily unavailable, including classes, memberships and swimming lessons. The Leisure at Cheltenham website will also be offline during this time.

From opening on Wednesday 17 June, all systems will be temporarily paused both online and in the centre, including access gates, kiosks and the app.

We aim to restore online bookings by the end of the day on Wednesday, with gates and kiosks following shortly after.

Online booking for classes, activities, swimming and lessons
Access to your online account, bookings and memberships
Joining or amending memberships
Accessing swimming lesson progress
Self-service kiosks and entry gates

Leisure at Cheltenham will remain open as usual. Customers will be checked in manually by our team during this period.

While systems are offline, please check in as follows:

Gym members
Go directly to the gym gate for check-in.

Swimming, classes, wellness suite, soft play and racquet sports
Check in at the front desk or temporary desk (located by the swim gate entrance).

Swimming lessons
Enter as normal and your swim teacher will check you in.

Arrive in plenty of time ahead of your booked session
Bring your membership card, a screenshot of your QR code or membership details
Save details of any classes or sessions you’ve booked
Book in advance where possible
Follow guidance from our team on arrival

We won’t be able to process membership or swimming lesson changes while systems are offline.

For enquiries during this time, please email
customer.contact@cheltenhamtrust.org.uk

We’ll respond as soon as possible once systems are back online.